Our commitment to you

At My Sound Print, we believe in clarity and fairness. This page outlines our key policies, ensuring a trustworthy and satisfying experience. From shipping to returns and your privacy, we're committed to transparency every step of the way. Welcome to a world where your satisfaction is our priority.

Shipping & returns

We aim to deliver your unique DNA posters safely and efficiently. Our shipping policy details estimated delivery times, free shipping, and procedures for handling any shipping issues. We also offer a straightforward return process. If you're not completely satisfied with your purchase, we provide reasonable return windows and flexible solutions for damaged or delayed items.

 

For example, recently a customer wanted a return in the 14 day window when the poster came in low quality. The costumer reached out to us via info@mysoundprint.com. We got in touch with our print on demand partner to make a return possible, and money back to the costumer.

Privacy & data protection

Your privacy is paramount. Our GDPR and privacy policy ensures that your personal information is protected in accordance with EU, UK, US, Australia, and Canada regulations. We are committed to protecting third-party personal information from different countries. This includes clear guidelines on how we collect, use, and store your data. We ensure our policies are consistent and treat all customers equally, ensuring reliability and trust.

Sustainability and responsibility

My Sound Print is dedicated to sustainability. We are committed to using eco-friendly materials (FSC). The FSC label stands for wood or paper from responsibly managed forests, certified by the Forest Stewardship Council. We want to ensure you know that your purchase supports responsible business practices.

 

We take carbon emissions, global impact, and overconsumption into consideration.That’s why part of your payment 0.5% goes toward reducing the carbon footprint to offset our deliveries through Stripe. 

 

(Stripe invests money each year in technologies that remove carbon from the atmosphere, like direct air capture.)

 

We focus on customer experience, ensuring you feel valued and heard. Our policies are periodically reviewed to reflect feedback and improve over time.